Service Support

Lanhai Customer Service Department is directly under the Market Center and is one of the earliest departments established by Lanhai Electric. Adhering to the principle of "product lifecycle technical services", with professional after-sales service and technical support capabilities, we are committed to providing customers with worry free, time-saving, labor-saving, and cost-effective professional services; Customer satisfaction is the highest purpose of service, precise and effective problem-solving is the basic requirement of service, and rapid response is the core indicator of service.
     We have strict requirements for the ratio, product familiarity, and technical capabilities of our customer service team to ensure "first ask, solve" and provide customers with higher quality and more professional services

365 * 24h

Technical support service time

1h

Customer problem
response time

24h

Initial solution
proposal deadline

72h

Feedback deadline for
processing results